Currently the SmartStatus generator monitoring app is compatible with residential Generac generators that utilize the Nexus or Evolution control panel at this time.

We will continue to improve the app to encompass additional control panels for both residential and commercial / industrial generators.

The most common reason your generator(s) do not show on the app is due to the application not supporting the control panel your generator utilizes.  We will continue to expand the control panels that are supported.

In order to login to the app, you will need to have login credentials to the OmniView data management site that includes company name, username and password.  If you are the end-user, please contact your maintenance provider.  Dealer partners can contact your company administrator for access.

Please verify that you are entering all credentials properly.  Please note any upper case, lower case and/or spaces between words as this would prohibit access.

The SmartStatus app utilizes the address provided to us at the time of installation.  If the address was missing or is invalid, this may cause inaccuracies with pertinent weather notifications.

More than likely, your maintenance provider is aware of this as well.  Since OmniMetrix only provides the monitoring, any questions regarding the maintenance of your system should be directed to your maintenance company and not OmniMetrix.