UNIT ACTIVATION / SELF-ACTIVATION GUIDE
Watch the video below to see a step-by-step guide to the unit activation/self-activation process within OmniView to help make your installation move smooth & quick. By completing these steps prior, everything will be ready to go in OmniView prior to the install and all you’ll have to do is click “Activate” to begin monitoring and start your billing cycle. If you have other questions, click “Jump to FAQs” to see answers to common installation questions.
FAQs About OmniMetrix’s Pre-Install Process
Why do I have to do this?
We are always looking into ways to better the customer experience and have moved to this process to reduce the time spent by our customers activating their OmniMetrix monitor. We estimate by doing this, it will reduce the time spent on activations by 50%.
Can I continue to call OmniMetrix with pre-activation information?
We are always happy to help whenever you need it, but this will be our new process going forward. Training can be provided for your employees at no charge. Please contact us to set up a web training session. This process will greatly reduce your technician’s time on-site and improve wait times when calling our tech support department.
What benefits do I gain from this new unit activation process?
– Allows you to activate your unit faster, without having to call Tech Support.
– Reduces activation time by up to 50%. Information pushes to the Edit Monitor page.
– Raises your customer’s satisfaction level being that you will have set up the message recipients before the monitor is activated.
– Reduces on-site Technician wait times to speak with OmniMetrix Technical Support.
How far ahead should complete the unit activation for my OmniMetrix monitor?
You can complete this process once your receive your unit. Once you are ready to start monitoring, just click the “Activate” button and that will begin the billing cycle.
What if I do not have time to do this?
We have developed this feature to save our customers time. This process to input the data for the unit activation takes just a few minutes to complete and saves you time by syndicating information to multiple places in our system.
Can I schedule training for my technicians?
Yes, we can schedule a 15-20 minute training session to teach your company this process. Please contact us to set it up.
Will I still get support from OmniMetrix if I have an issue?
Yes, absolutely! Our Technical Support team is standing by to help with any needs you may have. By changing to this process, it will reduce wait times and help better the customer support that we value so much.
How does this affect my customer?
This will improve the experience for your customer by having everything set up before you go on-site. There will be less time waiting by your customer for the technician to set up their OmniMetrix generator monitor.