Email support@OmniMetrix.net with your new billing / shipping information.

After you have discussed your problems with a customer service technician and it has been determined that the unit must be returned, email rma@OmniMetrix.net. Include the Unit ID# and issues that you are having. We will respond with an RMA# and a shipping address where you can send back the monitor. Upon return, your monitor will be diagnosed. If the repair is a warranty issue, it will be repaired and returned to you in a timely manner. If the repair is not covered under warranty, you will be contacted to discuss the repair or replacement.

All software updates are automatic through over-the-air connectivity.