FAQs About Remote Generator Monitoring
How do I change my billing/shipping address?
Email customersupport@omnimetrixconnect.com with your new billing / shipping information.
How do I return a monitor?
After you have discussed your problems with a customer service technician and it has been determined that the unit must be returned, email customersupport@omnimetrixconnect.com. Include the Unit ID# and issues that you are having. We will respond with an RMA# and a shipping address where you can send back the monitor. Upon return, your monitor will be diagnosed. If the repair is a warranty issue, it will be repaired and returned to you in a timely manner. If the repair is not covered under warranty, you will be contacted to discuss the repair or replacement.
How do you make software updates?
All software updates are automatic through over-the-air connectivity.
WHY CHOOSE OMNIMETRIX?
OmniMetrix is the pioneer when it comes to remote monitoring & control of critical equipment such as: Power Generators, Air Compressors, Smart Annunciators, UPSs, Cathodic Protection & much more! Our remote monitoring software, OmniView, combined with the most advanced hardware in the industry provides the most data & control from anywhere, 24/7. See current operating status, maintenance schedules, air quality, fuel level & more directly from your smartphone, tablet or computer. Watch the video below to learn more about why OmniMetrix is the best fit for you and your remote monitoring needs.